Last updated: March 2026
1. Introduction
Cingo Insights ("we," "us," or "our") operates the Cingo Insights platform and related services (collectively, the "Service"). This Privacy Policy explains how we collect, use, disclose, and protect information when you or your organization uses the Service. By accessing or using the Service, you acknowledge that you have read and understand this Privacy Policy.
This policy applies to business customers and their authorized users. It does not apply to information practices of third-party platforms or services that may be integrated with the Service.
2. Information We Collect
We collect information in the following ways:
Account and Registration Information. When you register for or access the Service, we collect information such as your name, business email address, company name, and job title.
Integration Data. When you connect third-party platforms (such as Veeva, SAP Concur, Salesforce, or others) to the Service, we access and process the data available through those integrations for the purpose of delivering analytics and insights. The specific data accessed depends on the permissions granted and the scope of the connected systems.
Usage Information. We collect information about how you interact with the Service, including pages visited, features used, and actions taken within the platform.
Technical Data. We collect standard technical information such as IP addresses, browser type, device information, and log data when you access the Service.
Communications. If you contact us by email or other means, we retain those communications and the information contained in them.
3. How We Use Information
We use the information we collect to:
- Provide, operate, and improve the Service;
- Process and analyze connected data to generate insights for your organization;
- Authenticate users and maintain account security;
- Communicate with you about the Service, including support and updates;
- Comply with legal obligations;
- Protect against fraudulent, unauthorized, or illegal activity.
We do not sell your data or the data of your organization to third parties. We do not use customer data to train shared machine learning models without explicit written authorization.
4. Data from Connected Integrations
Data accessed through third-party integrations is used solely to deliver the Service to your organization. We process this data on behalf of your organization as a service provider or data processor, as applicable under relevant data protection laws. Your organization retains control over and responsibility for that data.
We retain integration data only as long as necessary to provide the Service or as required by applicable law. You may request deletion of your organization's data by contacting us.
5. Disclosure of Information
We may disclose information in the following circumstances:
- Service Providers. We may share information with trusted third-party service providers who assist us in operating the Service (such as cloud infrastructure providers), subject to confidentiality obligations;
- Legal Requirements. We may disclose information if required to do so by law, court order, or governmental authority;
- Business Transfers. In the event of a merger, acquisition, or sale of all or a portion of our assets, customer information may be transferred as part of that transaction;
- Protection of Rights. We may disclose information where we believe it is necessary to protect the rights, property, or safety of Cingo Insights, our customers, or others.
6. Data Security
We implement industry-standard technical and organizational measures to protect the information we process against unauthorized access, disclosure, alteration, or destruction. These measures include encryption in transit and at rest, access controls, and regular security reviews.
No security system is impenetrable. In the event of a data breach that affects your information, we will notify you in accordance with applicable law.
7. Data Retention
We retain information for as long as necessary to provide the Service, fulfill the purposes described in this policy, and comply with legal obligations. When information is no longer needed, we delete or anonymize it in accordance with our data retention practices.
You may request deletion of your organization's account and associated data by contacting us. Certain information may be retained as required by applicable law or for legitimate business purposes such as fraud prevention.
8. Your Rights
Depending on your jurisdiction, you or individuals within your organization may have rights regarding personal data, including the right to access, correct, delete, or restrict processing of certain information. To exercise these rights, please contact us using the information below. We will respond to requests in accordance with applicable data protection law.
9. Third-Party Services and Links
The Service may contain links to or integrations with third-party platforms. We are not responsible for the privacy practices of those platforms. We encourage you to review the privacy policies of any third-party services your organization uses or connects to the Service.
10. Governing Law and Jurisdiction
This Privacy Policy and any disputes relating to it shall be governed by the laws of the jurisdiction in which Cingo Insights is incorporated. We will update this section with the specific governing jurisdiction upon completion of corporate formation.
11. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. For material changes, we will provide additional notice, such as an email notification or an in-product notice. Your continued use of the Service after any changes constitutes your acceptance of the updated policy.
12. Contact Us
If you have questions about this Privacy Policy or our data practices, please reach us via our contact form.